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Consumer ADR Provider

The Alternative Dispute Resolution (ADR) directive is a new piece of European law which means that as of October 1st 2015 alternative ways of resolving contractual disputes between consumers and businesses will be available much more widely across the UK and the EU.

Small Claims Mediation (UK) Ltd is a competent provider of experienced mediators to resolve disputes of all kind.

The Department for Business, Innovation and Skills (BIS) has produced detailed guidance for this area: Alternative Dispute Resolution Regulations 2015: Guidance for business

The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (SI 2015/1392) can be viewed here

Small Claims Mediation (UK) Ltd is a specialist low cost mediation provider and offers:

  • A more competitive pricing structure.
  • Pay as you go and no membership fees.
  • A knowledge and understanding of the businesses’ marketplaces·
  • Speed (quicker than 3 weeks to decide whether to refuse to deal with a case).
  • Offering telephone and online dispute resolution.
  • Ability to work cross jurisdiction and geographical boundaries.
  • Flexible appointments during day/evening/weekends
  • Robust rejection of unsuitable cases.
  • Confidence in a fair outcome.
  • Independence and quality control.
  • Businesses may wish the provider to charge consumers a “nominal” fee, rather than being free to consumers.

 Small Claims Mediation (UK) Ltd’s scheme is fully compliant with the regulations.

Information Requirements

 In terms of information requirements, businesses must provide information about that certified ADR provider on their website and, if applicable, in the terms and conditions of any sales or service contracts.

In the event of an unresolved dispute, all businesses must provide information about an appropriate certified ADR provider or providers to the consumer, and advise whether or not they will use ADR in an attempt to settle the dispute.

These ADR information requirements will come into force in October 2015.

Again, this means that businesses/traders will need to move quickly to amend their terms and conditions to include these information requirements.

Small Claims Mediation can arrange for your terms and conditions to be reviewed by our legal advisers to ensure that they are compliant.

All businesses who sell their goods or services online must provide a link to the ODR platform on their website.

All websites which act as a platform for businesses to sell their goods and/or services must also provide a link to the ODR platform.

These ODR information requirements will come into force in January 2016.

If both parties have agreed to mediate and you wish to book your mediation appointment please visit our Fees page and then email us at


Small Claims Mediation (UK) Ltd is proud to be associated with:

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Small Claims Mediation (UK) Ltd is a company registered in England and Wales under company number 08400025.

Business address: PO Box 10352, Oakham, Rutland LE15 0SY

Contact 0800 1670700

Small Claims Mediation (UK) Ltd’s VAT registration number is 160177231