Cancellation Policy

In certain instances, postponement of mediation is inevitable. No cancellation fee will apply to a postponed mediation, other than any irrecoverable expenses and work actually carried out prior to notification (e.g. venue cancellation fees, lost time by mediator, travel etc and administration).

Small Claims Mediation will charge a fee to cover costs where a mediation is cancelled which will be as follows;

(i) cancellation 5 or more working days before the mediation was due to take place: no mediation fee shall be payable other than any irrecoverable expenses (such as venue costs etc) incurred.

(ii) cancellation 3-4 working days before mediation was due to take place: 25% of the agreed mediation rate fee shall be payable in addition to the irrecoverable expenses (such as venue costs etc) incurred.

(iii) cancellation 3 working days before mediation was due to take place: 50% of the agreed mediation rate fee plus the fees for any preparation time actually spent by the mediator shall be payable in addition to the irrecoverable expenses (such as venue costs etc) incurred.

(iv) Where a cancellation is made within 48 hours of the mediation date (excluding Saturday, Sunday and public holidays): the full agreed fees will be payable in addition to the irrecoverable expenses (such as venue costs etc) incurred.

 

 


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Small Claims Mediation (UK) ltd is a company registered in England and Wales under company number 08400025.

Business address: PO Box 10352, Oakham, Rutland LE15 0SY

Contact 0800 1670700

Small Claims Mediation (UK) Ltd’s VAT registration number is 160177231